Customer Service Assistant Manager
PACK’R NORTH AMERICA, Customer Service Assistant Manager.
Position Duties:
- Oversee daily customer service operations, ensuring timely and accurate support for clients across North America. (40%)
- Supervise and mentor the customer service team, providing technical guidance and training on PACK’R equipment and ERP processes. (15%)
- Coordinate with the engineering, logistics, and manufacturing teams to streamline order fulfillment, technical support, and project execution. (20%)
- Manage customer escalations by diagnosing complex issues and implementing solutions, balancing technical expertise with service excellence. (5%)
- Lead quoting, order tracking, and parts management processes within the ERP system to improve response time and customer satisfaction. (10%)
- Contribute to strategic initiatives, including process improvements and service documentation, to enhance efficiency and customer experience. (10%)
Education/Experience Requirements:
Master’s degree in Mechanical or Industrial Engineering or related and 24 months of experience as a Customer Service Engineer or related
Special Requirements:
At least 2 years’ experience:
(1) working with order management and technical coordination in the industrial equipment industry
(2) programming, configuring, and troubleshooting Rockwell Automation RSLogix and Siemens TIA Portal PLC software
(3) preparing technical quotations and coordinating upgrade projects and service interventions for industrial filing lines
(4) performing production line audits, root cause analysis, and developing process improvement recommendations for filling equipment
Travel Requirement:
10-15% of domestic travel to unanticipated locations
Location of Employment:
3211 Shawnee Industrial Way, Ste. 116, Suwannee, GA 30024
Email resumes and job history to admin.usa@packr.com