SERVICES

Service, Support And Filling Machine Parts

PACK’R features the right team with the right knowledge to deliver expert service, support and partnership to gain the highest level of productivity from your filling machine. We offer our services at every step of the way, from initial design through production and on to machine startup and beyond. As a long-term partner, we work to keep your filling machine operating efficiently and accurately, with a broad suite of capabilities designed to fulfill any requirements you may have. These include:

• Training: We work with operators and any other staff who may interact with the filling machine to help them understand how to operate the equipment, and how to maximize value and productivity. The training will be delivered by our PMMI-certified expert trainer.
• Maintenance: From scheduled maintenance to emergency repairs, our maintenance services are available to keep equipment online and operating at peak levels.
• Upgrades and retrofits: New capabilities do not have to mean new machines. We can help you introduce new components and tools into your existing equipment and can help you select the right machines and parts for your configuration, helping to maximize efficiency and productivity.
• Flexible service contract: We work with you to develop the right packaging equipment service package to match your requirements, budget and resource availability.
• Dedicated support hotline: We are ready to answer any questions you have about operating, optimizing or repairing your equipment.

Your Dedicated Support Team

Dedicated technical support is a cornerstone of the PACK’R service offering, and your team is on call from the moment your PACK’R filling machine is up and running. With a wealth of expertise throughout our service and support personnel, we offer a number of benefits designed to help you get the most value and return on your equipment investment, including operational training, maintenance training, technical knowledge transfer and more.

With services designed to share knowledge rather than operate in a continuous cycle of maintenance calls, we equip you with the right tools and expertise to optimize, diagnose, troubleshoot and repair your equipment, helping to minimize downtime. We accomplish this through remote assistance, a dedicated hotline and deep expertise in our products and systems.

If necessary, we send technicians for on-site service, but have achieved exceptional success providing real-time remote support to our customers in order to get back up and running as soon as possible. All support conversations are stored for traceability and reference. Our customer service team features a strong North America presence with global availability.