Technical Support

Technical Assistance

Once your PACK’R filling machine is operational, our dedicated technical support team is at your service.

With expert guidance and real-time troubleshooting, we help optimize productivity, maintain product quality, and minimize downtime.

Technical Support PACK'R filling machine

Remote & On Site Support

Choosing PACK’R means you benefit from both live troubleshooting and proactive solutions.

  • Hotline support is available immediately to help operators or maintenance personnel identify issues remotely, often preventing the need for costly on-site interventions.
  • Should onsite expertise be required, we dispatch experienced technicians and maintain detailed logs of all assistance provided for traceability and follow-up.

Global Presence & Swift Response

With offices in North America (Atlanta), Asia (Singapore) and France, PACK’R delivers rapid support and builds long-term partnerships worldwide.

HoloLens™-Enhanced Remote Assistance

We use Microsoft HoloLens 2 mixed-reality technology to offer advanced remote support. This enables real-time visual guidance, walkthroughs, and technical assistance without the need for travel.

Trusted by the World’s Leading Companies

Merck Logo
Dow Logo
Nufarm Logo
Syngenta Logo
Brenntag Logo